Is it safe to shop with you?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
What if I am unsatisfied with my order?
We offer 100% refund back guarantee if you find any defects or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our return and refund policy
How long does it take to receive my refund?
Typically, it will take about 2 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, MasterCard, and American Express.
Payment Information
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
Shipping & Tracking
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with
confidence on our website.
You are protected when:
● The item you ordered did not arrive within the time promised by
the seller.
● The item you received was not as described.
● The item you received that was assured to be genuine was fake.
Important: Since we currently have a very high order volume, delivery can take up to 15 business days for worldwide shipping. We apologize for the inconvenience
Do you ship anywhere in the world?
Yes, absolutely, we deliver worldwide
Where do we ship your product from?
Our offices are located in London. Our international warehouses are in London, Singapore and the US.
We apologize for the delay. Sometimes international shipping may take a little longer than expected due to customs clearance, you can track your order at any time and see where it is. If you still feel that you need help tracking your parcel or want to learn more about your shipment, please contact us via email at info@joyfulclan.com